Frequently Asked Questions
Q: How long does the installation itself typically take?
A: Most installations take only a few hours—larger projects may take more then a day. Because we take exact measurements and pre-cope, cut and even pre-paint the material before we show up to install the moulding much of the work is already done leaving the basic installation, caulking and paint touch up to be done assuring the least amount of time on the job site.
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Q: Will crown moulding shrink my room or space?
A: This concern is largely a myth. The answer to having crown moulding truly enhance the overall “feel” of a room is about selecting the right size and shape of crown moulding. Color also plays a part. Dark stained crown moulding tends to darken small rooms and can make them feel smaller. Crown moulding that is white or a lighter color tends to make the space brighter thus making it feel more open.
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Q: If I order too much, can I return unused millwork?
A:Yes as long as the material is in “as new” condition and in it’s originally
sold length.
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Q: Do you offer pre-finishing?
A: We certainly do, we are able to pre-finish paint grade materials..
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Q: Do I have to put crown moulding in the whole house or can I just do some areas or rooms.
A: Crown moulding can and often is installed in specific areas such as the dining room, living room and entry area…or in the master bedroom suite. It is less often not installed in hallways, children’s rooms and recreation areas for example.
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Q: Can you install over any surface?
A: Our design consultants will help you determine if you have any areas where installation might be a challenge and discuss how we can get the job done for you,
but in general moulding can installed over any surface.
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Q: Can I put painted crown moulding and/or base boards in my house even though I have stained wood floors, doors and cabinets.
A: Yes, in fact it provides a great contrast and keeps the home looking bright and feeling spacious. Most of the time we find that a painted crown and/or baseboards greatly enhance the richness of other stained woodwork and built-in furnishings.
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Q: How long does the process take, from when you measure until the moulding is fully installed, if you do everything?
A: Naturally, it depends on whether or not we are pre-finishing the millwork. The entire process from measurement to installation can be accomplished in 24 to 72 hours.
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Q: What are your payment terms?
A: Installation orders require 25% deposit, the remaining 75% balance is due upon completion. For product only orders payment on delivery or prior to is required.
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Q: I'm doing a restoration project. Can you match a custom profile?
A: Yes, we take great pride in helping owners and contractors accurately reproduce existing moulding. If we don’t stock it and it can’t be bought anywhere in the country we can make it in our shop on our own moulding machine.
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Q: What are the mouldings made of—are they wood?
A: We stock both stain grade and paint grade mouldings. Stain grade mouldings are available in a variety of species including Pine, Oak, Cherry, Maple, Poplar, and Mahogany, Ash, Alder as well as others. Paint grade mouldings are available in Primed Finger Joint Pine and MDF “medium density fiber board”.
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Q: If I have you come to my home to estimate the project and give me ideas will I be dealing with a limited selection. Are there samples that I may look at?
A: Our design consultants can show you a tremendous variety of moulding and decorative accessories. Frequently, we leave samples for you to live with a little while when you are trying to decide on just the right profile. We have hundreds of profiles to select from.
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Q: What if we want something more unusual—perhaps a crown moulding composed of several profiles?
A: Our design, fabrication and installation team can help you construct the look you want, even when it involves combining multiple mouldings and on-lays.
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Q: Can I just measure myself and order mouldings without having your team come out?
A: You can purchase uncut materials for a completely do-it-yourself project, However, if you want to improve the odds of having an easy to install do-it-yourself project by having all the pieces precut for you with only minor cutting for you to do, we will need to take precise measurements and angles of your project before we can proceed or we can instruct you on how to do that.
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Q: How long will it take for your team to design and measure?
A: For most projects, the process can be accomplished in about an hour.
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Q: Can you handle archways?
A: There are a variety of ways to mould around archways including the use of flexible mouldings.
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Q: Do you fill the nail holes and any cracks in the joints?
A: Yes, we fill all nail holes with the highest quality materials that resist shrinking and cracking. Our precision cut and coped joints rarely require any special filling and outside joints are glued together to ensure they stay tight.
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Q: Do your installers do any caulking of ceiling and wall seams?
A: Yes, we use caulking that finishes well and remains flexible to accommodate house settling and other structural changes.
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Q: How much of a mess do you make?
A: We do very little cutting within your home. Virtually all cutting is done at our precision milling shop with only last minute adjustments needing to be made on the job site.
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Q: Are you licensed and insured?
A: We are licensed and insured in every area we service. Please ask to see our documentation when our design team works with you.
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Q: I'm a do-it-yourselfer doing my house one project at a time, do I have to buy from a limited stock or inventory.
A: No, our entire inventory is available to you, and we will even custom mill in quantities small enough to be practical for do-it-yourselfers or smaller contractors.
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